| Technical Support and Help Desk
We have implemented a support ticket system to help us better serve you. This links to email, but keeps a log of posts and replies to better facilitate tracking of progress on your support question. You can track multiple inquiries by topic, and search through your past inquiries (which are saved in a data base). Simply click the icon to the right to get started. You will receive an email confirmation when you open a new ticket. This email will include the ticket number that lets you track responses.
Use a Support Ticket for:
- Asking technical questions about a product prior to purchase
- Asking technical questions about a product after purchase
- Requesting assistance in trouble shooting
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| This system is live. We receive an immediate notification when you open a new ticket or post a message. You receive an immediate notification when we post a response. |
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Frequently Asked Questions are found at this link. Tutorials also included. |
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Trouble shooting links are found on the Help Page, and anywhere you see the fire truck. |
| Questions? Did you check the "I Need Help" link? If you didn't find your answer there or in any of the online help pages, please tell us about it. In order to provide a meaningful "FAQ", and continue to improve it, we need your input on the "Q" part. |
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| Notification List Subscription
We have implemented a mailing list manager which you may subscribe to for receiving notifications of product updates or new products. You choose which notifications you want to receive. We do not use these lists for periodic sales solicitation. These lists are used solely for the purposes stated, and you may unsubscribe at any time. We encourage you to subscribe to product updates for products you have purchased. We will then automatically inform you of bug fixes, enhancements, and general support information we deem to be important.
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| Downloads and Free Tools
You can find data sheets, user guides, and free support software at the Downloads and Tools links. You will also find LonWorks XIF files and SNMP MIB files here.
Demo copies of the embedded web sites found in many of our products are also online. Go to the product page that talks about the product you are interested in. Look for a "demo" link. Most web based products have a demo web online here.
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| Product Updates
There are two support sites at www.csimn.com. The ticket tracking system is used to get personal response to a particular question. The product update support site is where you look for software updates and advanced technical information pertaining to updates and custom programming. To get a user id and password for the product update support site, please email your request to support@csimn.com simply requesting a login for the product update site. (You do not need a password to use the support ticket system. Please just click the ticket icon above to request technical support.)
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