What Information Do We Collect?

Information You Provide to Us:

When you use one of our websites, we may collect Personal Information that you choose to provide. When you open a support ticket, we will ask for your email address in order to respond, and optionally your phone number. When you request a quote or place an order at store.csimn.com, we may request additional information including billing and shipping address, and payment information. If you contact us through one of our websites, we will keep a record of our communication.

You do not need to provide any Personal Information such as name or email address in order to simply view our websites.

Information We Collect From Third Parties:

We advertise in publications related to our industry. If you have responded to one of those ads indicating that you would like to receive additional information, we have received certain Personal Information from that respective third party. This information will be treated in the same secure and confidential manner as if it had been provided directly to us by you.

Information We Automatically Collect:

Our website uses Google Analytics to collect information about the use of our websites. Google Analytics collects information such as how often users visit our site, what pages they visit, and other sites they used prior to coming to our site. We use the information from Google Analytics to improve our site and to measure the performance of our site. Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Although Google Analytics places a cookie in your web browser to identify you as a unique user, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use. http://www.google.com/analytics/terms/us.html


How Do We Use This Information?

We use the information we receive from you as follows:
(a) For purposes made clear at the time, such as fulfillment of your order.
(b) For purposes of providing technical support as needed.
(c) For purposes of providing information you have requested.
(d) To help improve our website to better serve you.

We may also use this information to communicate with you via email or other means, regarding products, services, offers, promotions or other events we think may be of interest to you. However, you can opt-out of such communications at any time.


How Do We Share and Disclose Information to Third Parties?

Personal Information, including email addresses, will never be sold, shared, or in any way distributed to parties outside of Control Solutions, Inc., except as follows: Control Solutions will only transfer your Personal Information without your consent to third parties who are not bound to act on Control Solutions' behalf if such transfer is legally required, or if necessary to protect the rights, property, or personal safety of Control Solutions, its customers and/or the public.

Certain Personal Information will be shared with payment processing providers (e.g. Visa, MasterCard), or shipping providers (e.g. UPS, FedEx) but only to the extent required to fulfill your order, only when you have provided such information for that purpose, and only for the single instance of fulfilling that order.


Do We Use Cookies?

Our website does not use cookies except as noted regarding Google Analytics above, and except in the processing of orders. You do not need to enable cookies in order to view our website. When placing an order, cookies may be used to maintain your shopping cart.


How Do We Protect Your Information?

Control Solutions, Inc., is committed to maintaining the security of your Personal Information, and we take reasonable and appropriate precautions to protect the Personal Information that you share with us from unauthorized access, disclosure, alteration or destruction.

Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep all information confidential. All sensitive information you provide is transmitted in encrypted form via Secure Socket Layer (SSL) technology.

Our online ordering site store.csimn.com is scanned for vulnerabilities by a major third party security company on a regular basis, and is fully PCI Compliant. This ensures that your data is protected to the highest industry standards. We receive a notice if any vulnerability is found and promptly address any issues. Reports of vulnerabilities are infrequent and are usually related to new discoveries in the security industry when they do occur. To date, we have had no indication of any security breaches in our system and would promptly notify you if a breach was discovered.


Your Rights

The collection and use of Personal Information is governed by various laws that apply in various jurisdictions. Control Solutions, Inc., believes its websites are in full compliance with all applicable laws and will act accordingly. If you have any questions or concerns, please contact us using the “Contact Us” link on this web site, or via email to sales@csimn.com.

You may choose whether or not to provide Personal Information to Control Solutions. If you choose not to provide the Personal Information we request, you can still visit all of Control Solutions' websites. If you choose to have a relationship with Control Solutions, such as a contractual or other business relationship, we will naturally continue to contact you in connection with that business relationship.

By using this web site, you consent to the terms of our Privacy Policy and to Control Solutions' processing of Personal Information for the purposes given above.